Kakao co-CEO resigns after mass outage locked 53 million customers out


Whon Namkoong, co-chief government officer of Kakao Corp., speaks throughout a information convention in in Pangyo, South Korea, on Wednesday, Oct. 19, 2022. Namkoong resigned after a widespread outage took out Koreas hottest messaging and social media service. Photographer: SeongJoon Cho/Bloomberg through Getty Photos

Bloomberg | Bloomberg | Getty Photos

A prime government at Kakao Corp., the operator of South Korea’s prime cellular messenger KakaoTalk, will step down. His resignation comes after a hearth at a knowledge heart led to a mass outage over the weekend and disrupted services for its messenger’s 53 million customers worldwide.

Co-CEO Namkoong Whon apologized following the outage and mentioned he would resign.

“I really feel the heavy burden of accountability over this incident and can step down from my place as CEO and lead the emergency catastrophe activity power overseeing the aftermath of the incident,” Namkoong mentioned at a press convention on the firm’s workplace within the outskirts of Seoul on Wednesday.

“We’ll do our greatest to revive our customers’ religion in Kakao and ensure incidents like these by no means occur once more,” he mentioned, based on a CNBC translation.

Namkoong was appointed CEO in March, based on the corporate’s website. Kakao reported 47.5 million month-to-month lively customers in South Korea through the second quarter. That is greater than 90% of South Korea’s inhabitants of 51.74 million folks, as of Nov. 1, 2021.

Co-CEOs Whon Namkoong (L) and Hong Eun-taek (R) bow earlier than they depart a information convention in Pangyo, South Korea on Oct. 19, 2022. Namkoong resigned after an outage over the weekend locked out tens of millions of customers.

SeongJoon Cho | Bloomberg | Getty Photos

Hong Eun-taek, who led the corporate alongside Namkoong as co-CEO, will stay the only head of the corporate, based on a company filing.

“We sincerely apologize to all those who have suffered from the disruptions through the outage,” Hong mentioned as he bowed alongside Namkoong.

Shares of the corporate traded 4% greater in South Korea’s morning session forward of the press convention.

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