Uganda’s first 5G Telcom, Airtel Uganda has appointed Joweria Nabakka as the brand new Buyer Expertise Director in a strategic transfer that guarantees to redefine buyer expertise and innovation. 

Previous to her present position, she served in several capacities at Airtel together with, the Head of Income Planning and Geo Advertising at WARID Telecom which position she additionally held at Airtel Tanzania for two years earlier than returning to Uganda to take over the Information and Gadgets Portfolio in product improvement she has held since 2016 to this point.

Ms. Nabakka has spearheaded the choice of the ultimate product portfolio for Airtel Uganda through the WARID/ Airtel merger in 2013. 

Since her return to Uganda, she has ensured the sleek launch of the end-to-end portfolio, and buyer USSD journeys, along with being instrumental within the launch of merchandise like FREAKY FRIDAY, DOUBLE DATA, and DATA MY PAKALAST, This, alongside together with her continued contribution to Airtel’s progress noticed her being transferred to Airtel Tanzania for 2 years to help in the identical position. 

Ms. Nabakka has been a face and voice of the model at main Airtel Uganda occasions, underscoring her all-round understanding of the telecommunications sector, and the model, in addition to being a driving drive guaranteeing Airtel Uganda clients not solely get top-notch companies but additionally benefit from the partnerships that improve buyer expertise. 

She holds a bachelor’s diploma in Statistics from Makerere College, an MBA from Cavendish College, and a CPA.  

The experience she has gained through the years will undoubtedly allow her to excel in her new position which is designed to allow the telecom firm to increase the specified companies to the huge and dynamic buyer base unfold throughout the nation. 

Do you’ve gotten a narrative in your group or an opinion to share with us: Electronic mail us at editorial@watchdoguganda.com