Apple is blaming a software program bug and different points tied to common apps equivalent to Instagram and Uber for inflicting its recently released iPhone 15 models to warmth up and spark complaints about changing into too sizzling to deal with.
The Cupertino, California, firm mentioned Saturday that it’s engaged on an replace to the iOS17 system that powers the iPhone 15 lineup to stop the units from changing into uncomfortably sizzling and is working with apps which can be operating in methods “inflicting them to overload the system.”
Instagram, owned by Meta Platforms, modified its social media app earlier this week to stop it from heating up the machine on the newest iPhone working system.
Uber and different apps such because the online game Asphalt 9 are nonetheless within the technique of rolling out their updates, Apple mentioned. It didn’t specify a timeline for when its personal software program repair could be issued however mentioned no issues of safety ought to forestall iPhone 15 house owners from utilizing their units whereas awaiting the replace.
“Now we have recognized a couple of circumstances which may trigger iPhone to run hotter than anticipated,” Apple in a brief assertion supplied to The Related Press after media reviews detailed overheating complaints which can be peppering on-line message boards.
The Wall Avenue Journal amplified the troubles in a story citing the overheating drawback in its personal testing of the brand new iPhones, which went on sale per week in the past.
It’s common for brand spanking new iPhones to get uncomfortably heat throughout the first few days of use or when they’re being restored with backup data saved within the cloud — points that Apple already flags for customers. The units can also get sizzling when utilizing apps equivalent to video video games and augmented actuality expertise that require numerous processing energy, however the heating points with the iPhone 15 fashions have gone past these typical conditions.
In its acknowledgement, Apple harassed that the difficulty isn’t associated to the modern titanium casing that homes the high-end iPhone 15 Professional and iPhone 15 Professional Max as a substitute of the chrome steel used on older smartphones.
Apple additionally dismissed hypothesis that the overheating drawback within the new fashions may be tied to a shift from its proprietary Lightning charging cable to the more widely used USB-C port that allowed it to adjust to a mandate issued by European regulators.
Though Apple expressed confidence that the overheating problem will be shortly fastened with the upcoming software program updates, the issue nonetheless might dampen gross sales of its marquee product at time when the corporate has faced three consecutive quarters of year-over-year declines in total gross sales.
The downturn has affected iPhone gross sales, which fell by a mixed 4% within the 9 months lined by Apple’s previous three fiscal quarters in contrast with a 12 months earlier.
Apple is making an attempt to pump up its gross sales partly by elevating the beginning worth for its top-of-the-line iPhone 15 Professional Max to $1,200, a rise of $100, or 9%, from final 12 months’s comparable mannequin.
Investor worries about Apple’s uncharacteristic gross sales funk have already got worn out greater than $300 billion in shareholder wealth because the firm’s market worth closed at $3 trillion for the primary time in late June.