Carbon Well being, Anthem Blue Cross of California in public contract dispute

Contract negotiations between digital major and pressing care supplier Carbon Health and medical health insurance big Elevance Well being have turn into public after Carbon printed a blog post calling out the insurer for failing to “pay a residing wage” for its companies offered to members in California. 

The digital care supplier stated it has been in talks with Elevance, which operates within the state as Anthem Blue Cross of California, since January 2022 to “negotiate a livable wage and cut back the executive burden” for the companies its care groups present members within the Golden State.  

Pointing to labor shortages and growing working prices, Carbon wrote the speed the insurer had paid since 2013 was not possible.

“Even a significant improve to our reimbursement charges wouldn’t have introduced us anyplace near what Anthem presently pays different pressing care and first care suppliers in California,” the submit learn. 

As of March seventeenth, the digital care supplier was not thought-about in-network, in response to the submit. But the corporate says that many insurers nonetheless make the most of its service within the state, and as such the corporate tried to recoup prices from Elevance as an out-of-network supplier.

“We adopted our commonplace observe and submitted Anthem member claims for out-of-network processing, and Anthem has unexpectedly denied each single declare and has up to now refused to reimburse us for this care. It now seems that Anthem has stopped processing 1000’s of claims that now we have submitted on behalf of our sufferers. Consequently, some Anthem sufferers have been charged out of pocket for these unreimbursed payments,” the submit learn.

Carbon stated it might retroactively submit claims within the hope that the insurer would reimburse sufferers in response to their out-of-network profit, and that it might cut back or refund the distinction for sufferers who’ve already been charged ought to Carbon obtain reimbursement from Elevance.

The corporate additionally stated it might solely cost sufferers its commonplace self-pay money value ought to Elevance deny their declare. 

Carbon Well being didn’t instantly reply to a request for remark. 


Anthem Blue Cross of California was not the one insurer Carbon was lined beneath. 

In September, the hybrid care supplier announced a partnership with Blue Cross Blue Shield of Massachusetts, during which the well being insurer would provide its members a digital major care choice by means of Carbon Well being or Firefly Health. The brand new major care mannequin was launched early this 12 months.

Carbon has had an eventful previous 12 months, together with two rounds of layoffs, letting go of 250 employees or about 8% of its workforce in June 2022, and laying off 200 people earlier this 12 months.

Shortly after the second spherical of layoffs, Carbon Well being introduced it obtained $100 million in Series D investment from CVS Well being Ventures. The funding got here simply two years after the corporate garnered an enormous $350 million funding.

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